Frequently Asked Questions

What products do you offer?

We provide a wide range of safety and personal protective equipment (PPE), including high-visibility apparel, safety footwear, gloves, eye and hearing protection, fall protection, confined space equipment, respiratory gear, first-aid supplies, traffic safety products, and more. We also offer offer specialized tech services, fit testing, and safety training. 

Do you sell to individuals or only businesses?

We proudly serve both! Whether you're a large corporation, a small business, or an individual working in a high-risk environment, we have products suited for your needs.

Do you ship across Canada?

Yes, we shop coast-to-coast, including to remote locations. Shipping rates and timelines may vary depending on your region

How long does delivery take?

Orders typically ship within 1-3 business days. Delivery timelines depend on your location but usually take 3-7 business days within Canada.

Can I track my order?

Absolutely. Once your order is shipped, you'll receive a tracking number by email to follow it's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard and American Express. We also offer credit terms to established customers.

Can we set up a business account with terms?

We offer business accounts with net-30 payment terms for approved clients. Contact us to apply.

Can I return a product if it doesn't fit or meet my needs?

Yes. We accept returns within 30 days of purchase, provided the item is unused and in original packaging. Custom or special-order items may be final sale. Re-stocking fee's may apply.

How do I start a return?

Contact our customer service team via email at info@lawlorsafety.ca or by phone at +1 (800) 434-3165 with your order number. We'll walk you through the return process.

Are your products CSA or ANSI certified?

Yes, majority of our products meet or exceed CSA (Canadian Standards Association) or ANSI (American National Standards Institute) safety requirements. Product listings specify certifications. We promote the right safety products to match your needs.

Can I get help choosing the right gear for my industry?

Of course! Our team of safety specialists can recommend products based on your specific industry needs - from construction to food service to manufacturing.

Do you do any custom branding?

Yes, we provide competitive pricing for bulk and repeat orders. Contact us for a quote tailored to your needs.

Do you offer volume discounts for bulk orders?

Please contact customer service if you are interested in opening a corporate account.

Do you offer Workplace Safety Training?

Yes, we offer instructor-led safety courses. We have a dedicated training space at our Guelph location and can do training on-site as well. For more information on courses, costs, and dates contact us to speak with our training coordinator Evie.

Do you offer Respiratory Fit Testing?

Yes, our safety specialists are available to provide Respirator Fit Testing to individuals or a group. Please contact customer service to book your appointment.

Do you offer any equipment rentals?

Yes, we have a full asortment of confined space equipment and gas detection items available for rent. Please contact our Service Department for pricing and availability.

Do you inspect or repair any equipment?

Yes, we have a fully authorized service and repair department that can inspect and repair confined space equipment, harnesses, lanyards, and gas detection equipment for brands such as DBI-Sala, Protecta, Miller, Guardian, Draeger, and BW Technologies. Please contact our Service Department for further information. 

How can I contact customer service?

You can reach us by phone, email, or through our website's contact form. Our support hours are Monday to Friday, 8:00am-5:00pm (EST).

Where is your store or warehouse located?

We have two locations to serve you with options for local pickup or delivery. Visit our Contact Us page for full details.

Can you bring in items you do not carry?

We promote the best safety gear for your needs. If you require a product we do not have in-stock, call our customer service and we will do our best to get that product for you, or find you a similar product.